![ai-app-development.png](https://blog.radicalloop.com/uploads/ai_app_development_0f50658763.png)

**AI based App Development**

**AI in travel industry**

***“Expecting robots in restaurants? Yes, robots are there now!***

**“*Expecting personalise tour planning? Yes, it is there now!”***

Artificial intelligence is improving all the time, making it more reliable and more attractive in numerous business spheres. The tourism industry is revamping its strategies by significantly implementing the AI solutions into the versatile segments.

Owing to the combination of the latest technologies like AL, ML, Data Science and Behavioural Science, the business owners can leverage admin tasks and deliver impeccable customer services with effortless and efficient practices to travellers.

? According to the reports, the hotel and resort industry heavily rely on AI solutions and projected to exceed [$1.2 billion by 2026](https://www.industryarc.com/Report/18662/travel-hospitality-ai-market.html). Clubbed with big data, NLP and deep learning, it contributes significantly towards improving the travel experience at the helm.

## **How does AI work and help Travel Industry?**

Before the revolution of AI, hotel industry required human cognitive functions for check in and check out. It was more of humane and less of technology. Automation was taken at the back seat. Moreover, during that time, travelling was just a chore.

Gradually Booking.com, Airbnb and other online booking sites came in by recommending cheaper flights to targeted destinations. Today, after deploying AI, businesses can optimize their time and money and potentially eliminate the chances of human error.

**AI in travel industry** has streamlined the routine tasks and offering personalised travel experiences at the best. According to a report, over 96% of customer say AI enabled chatbots has significantly improve the customer service and their relationship with the company. It has also enabled -:

- Faster response time
- Tailored recommendation
- Minimized the impact due to absence of staff
- Quicker grievance redressal

## **Use Cases and Example of AI in Travel Industry**

**1. Personalized Trip Planning**

Due to the advancement in travel industry, AI based application has showed a sharp uptick. Enterprises and large scale corporations are looking for **AI based App Development** to offer a delightful travel experience to user.

As per the market reports, 30% of travellers use mobile application to book their tickets and plan the upcoming trips. Today, various brands are investing in AI based applications to offer personalised services to their customers.

It also includes complimentary services – hospitality, cleaning & laundry, food & drink, easy check in and check out during the stay.

Hire [RadicalLoop](https://www.radicalloop.com/) now and plan for [AI based App Development](https://www.radicalloop.com/mobile-development) now!

**2. Face-to-Face Customer Service**

AI is one of the most emerging trends in delivering face to face customer services. This technology has crucially contributed in cutting the queues at the reception desk and information counter.

Face to face customer services improve the quality of future communication and at the same time engage with the customers in the meantime.

**? Example**: Hilton has deployed AI robot ‘Connie’ to provide tourist information to customer who speak to it. This service strengthen customer relationship at the helm.

![](https://radicalloop.com/storage/blogs/05d2ae33-5478-4c08-8b7b-7326a80b6d90-face-to-face.png)

[**Source**](https://www.digitaltrends.com/cool-tech/hilton-connie-concierge/) 

**3. Data Processing and Data Analysis**

The application of AI in travel industry isn’t limited to customer service. It is more involved in drawing the conclusions about customers, pricing strategies and business practices.

AI has the ability in extracting the relevant and accurate data with potentially minimal chances of errors. This could be possible in case when humans manually extract the information.

**? Example:** The Dorchester Collection hotel used AI in sorting huge information quickly and accurately which isn’t possible manually. Through AI, it sort off customer feedback through reviews and surveys and polls and understand customer preferences and taste.

**4. Voice-based digital assistants**

Powered with AI technologies, various hotel systems are sync with the voice based digital devices to deliver prompt services to customers. Blended with IoT, voice based assistance offer customers an array of facilities and amenities like-

- Internet connection and WiFi setting
- Weather forecasting
- Automatic room controlling
- Prompt desk request service
- Hands free calling

Customers can regulate everything just with the help of smart phone connected with IoT system.

**5. Automatic facial recognition**

*Ever imagined that you can check in and board planes just with an automated facial recognition? Seems like a dream, right?*

According to the New York Times, various airports have installed AI led biometric verification systems to avoid long queues and waiting hours. [64% of Americans](https://link.springer.com/article/10.1007/s10796-022-10271-8) choose biometric verification at the airports to save their time in long lines.

This technology will just recognize and compare your lips, ears, chin, eyes with the original ones retrieved into the database.

![](https://radicalloop.com/storage/blogs/9b87fada-d560-47a9-8e43-620c29cfbf87-automatic-facial.png)

[**Source**](https://www.biometricupdate.com/202001/airport-biometrics-predications-deployments-upgrades-and-plans-for-future-services)

From airports to hotels and restaurants and train statements, automatic facial recognition has also enabled ensuring security and data safety of passengers.

**6. AI baggage handling solution**

AI has not only reached at the airport but has also contributed towards baggage handling solutions. It has significantly automated the baggage scanning and handling system.

Normally, baggage department has to handle a tons of stuff daily. With the help of AI technology, digital innovations and improvements, they can smartly deliver seamless experience without any hassle.

Today, modern AI instrument utilise – ‘Photo identification’ and ‘Barcode Scanner’ for tracing the bagging and know who it belongs to. Such instruments store and retrieve these information in a database in case of baggage loss during transit.

![](https://radicalloop.com/storage/blogs/314866a9-cb1b-42f8-9a59-c207b99b986b-ai-baggage-handling.png)

[**Source**](https://airport.nridigital.com/air_jun18/artificial_intelligence_the_end_of_lost_baggage) 

**7. Brand Management**

With the revolution of AI, travel companies got a boost to develop a strong and unique positioning into the market. Companies strive extensively to deliver delightful travel experience to user right from booking till the end.

Customers are urge to share their feedback and write review on the site to understand their experience. Every positive review can up the brand and even one negative comment can harm the brand image completely.

Artificial Intelligence contributes crucially in monitoring the reviews and feedbacks of the customers on every social media platform. It helps business in tracing the positioning of their brand into the market and among the competitors.

By using AI, you can analyse the market trends and response to customer queries in no time and positively turn a slightly dissatisfied customer. This will boost the conversion and revenue of travel agencies at the helm.

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Do you want to bring disruptive change to your business or organization through Artificial Intelligence? Let’s get on a call now!

[RadicalLoop](https://www.radicalloop.com/) is a trusted Web and Mobile Application Company that can deliver unmatched experience to your business – streamlining sales drastically through **[AI based App Development](https://www.radicalloop.com/mobile-development)**.

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Check out our guide on benefits, use cases, and examples of artificial intelligence in the travel industry. Streamlining your sales drastically through AI-based App Development.

How Does Artificial intelligence Work and Help Travel Industry?

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